NORTON LICENSE AGREEMENT
Norton Security Scan
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT
(“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE AND SERVICES (AS
DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR
SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN;
OR SYMANTEC LIMITED, IF YOU ARE LOCATED IN EUROPE, THE MIDDLE EAST OR AFRICA
(“SYMANTEC”) IS WILLING TO LICENSE THE SOFTWARE AND SERVICES TO YOU AS THE
INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE
AND SERVICES (REFERENCED BELOW AS “YOU” OR “YOUR”) ONLY ON THE CONDITION THAT
YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT. THIS IS A LEGAL AND
ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC. BY OPENING THIS PACKAGE,
BREAKING THE SEAL, CLICKING THE “I AGREE” OR “YES” BUTTON OR OTHERWISE INDICATING
ASSENT ELECTRONICALLY, OR BY LOADING OR USING THE SOFTWARE AND SERVICES OR
OTHERWISE USING THE SOFTWARE AND SERVICES, YOU AGREE TO THE TERMS AND
CONDITIONS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND
CONDITIONS, CLICK THE “CANCEL” OR “NO” OR “CLOSE WINDOW” BUTTON OR OTHERWISE
INDICATE REFUSAL, OR DO NOT DOWNLOAD OR MAKE FURTHER USE OF THE SOFTWARE AND
The software and services and documentation, (including any product packaging) (the “Documentation”),
that accompanies this License Agreement (collectively the “Software and Services”) is the property of
Symantec or its licensors, and is protected by copyright law. Although Symantec or its licensors
continues to own the Software and Services, after Your acceptance of this License Agreement You will
have certain rights to use the Software and Services on a computer, virtual environment, mobile or mobile
computing device (a “Device”) for as long as Symantec maintains and makes the Software and Services
available to You. All rights not expressly granted to You are retained by Symantec and/or its licensors.
This License Agreement governs any releases, revisions, or enhancements to the Software and Services,
that Symantec may furnish to You. Your rights and obligations under this License Agreement with
respect to the use of the Software and Services shall be as follows.
A. use one copy of the Software and Services on a single Device. If a greater number of copies and/or
number of Devices is specified within the Documentation or the applicable transaction documentation
from the authorized distributor or reseller from which You obtained the Software and Services, You may
use the Software and Services in accordance with such specifications;
B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard
disk of Your Device and retain the original for back-up or archival purposes;
C. use the Software and Services on a network, provided that You have a licensed copy of the Software
and Services for each Device that can access the Software and Services over that network;
D. permanently transfer all of Your rights in the Software and Services granted under this License
Agreement to another person or entity, provided that You retain no copies of the Software and Services
and the transferee agrees to all the terms of this License Agreement. For the avoidance of doubt, if the
Software and Services being transferred is part of a multiple product offering You must transfer all Your
rights to all product offerings included in such Software and Services. Partial transfer of Your rights under
this License Agreement shall not be permitted and any such attempts shall be void and null. For
example, if the Documentation or the applicable transaction documentation from the authorized distributor
or reseller grants You the right to use multiple copies of the Software and Services, only a transfer of all
the rights to use all such copies of the Software and Services would be valid; and
E. use the Software and Services in accordance with any additional permitted uses which may be set
You may not, nor may You permit any other person to:
A. sublicense, rent or lease any portion of the Software and Services;
B. reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source
code of the Software and Services or create derivative works from the Software and Services;
C. provide, offer or make available the Software and Services as part of a facility management,
timesharing, service provider or service bureau arrangement; or
D. use the Software and Services in any manner that is not permitted pursuant to this License
The Software and Services may include third party features and functionalities or may access content on
a third party website. Such features, functionalities or content may be subject to such third party terms of
service and privacy policies.
2. Software and Services features and Content Updates; Discontinuation of the Content Updates or
Software and Services:
A. You shall have the right to receive new features to and versions of the Software and Services as
Symantec, in its sole discretion, makes such features and versions available during Your Service Period.
Symantec continually strives to improve the usability and performance of its products and services. In
order to optimize the Software and Services, and to provide You with the most current version of the
Software and Services, You agree the Software and Services may download and install new updates and
versions of the Software and Services as they are made available by Symantec in its sole discretion. You
agree to receive and permit Symantec to deliver such new updates and versions to Your Device.
Additionally, Symantec may modify the terms and conditions that apply to Your use of the Software and
Services to reflect such updates and versions and You agree to such updated terms.
B. Certain Software and Services use content that is updated from time to time, including but not limited
to the following: antivirus and crimeware software use updated virus definitions; antispyware software
uses updated spyware definitions; antispam software uses updated antispam rules; content filtering and
antiphishing software use updated URL lists; some firewall software use updated firewall rules;
vulnerability assessment products use updated vulnerability data, and web site authentication software
uses updated lists of authenticated web pages; these updates are collectively referred to as “Content
Updates”. You shall have the right to receive Content Updates for the Software and Services during Your
C. Symantec may, at its discretion with or without notice to You, discontinue providing Content Updates
and/or may terminate the Software and Services. Symantec may add, modify or remove features of the
Software and Services at any time with or without notice to You.
3. Product Installation; Activation; Norton Account:
A. During the installation process, the Software and Services may uninstall or disable other security
products, or features of such products, if such products or features are incompatible with the Software
and Services or for purposes of improving the overall functionality of the Software and Services.
B. There may be technological measures in this Software and Services that are designed to prevent
unlicensed or illegal use of the Software and Services. You agree that Symantec may use these
measures to protect Symantec against Software and Services piracy. This Software and Services may
contain enforcement technology that limits the ability to install and uninstall the Software and Services on
a Device to not more than a finite number of times for a finite number of Devices. This License
Agreement and the Software and Services containing enforcement technology may require activation as
further set out in the Documentation. If so, the Software and Services will only operate for a finite period
of time prior to Software and Services activation by You. During activation, You may be required to
provide Your unique activation code accompanying the Software and Services and Device configuration
in the form of an alphanumeric code over the Internet to verify the authenticity of the Software and
Services. If You do not complete the activation within the finite period of time set forth in the
Documentation, or as prompted by the Software and Services, the Software and Services will cease to
function until activation is complete; at which time the Software and Services functionality will be restored.
In the event that You are not able to activate the Software and Services over the Internet, or through any
other method specified during the activation process, You may contact Symantec Customer Support
using the information provided by Symantec during activation, or as set out below.
C. Norton Account. A current Symantec Norton Account (“Norton Account”) may be required to access
and use the Software and Services. In such case, if You do not have a Norton Account, You must
complete the applicable registration process to create a Norton Account in order to use the Software and
Services. You are entirely responsible for maintaining the confidentiality of Your Norton Account
4. Safe Search Feature. The Software and Services may include a Safe Search feature which provides
You the ability to safely search the Internet. This may be offered via, but is not limited to, a Symantec
5. Limited Warranty:
Symantec warrants that any media manufactured by Symantec on which the Software and Services are
distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software
and Services to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will
replace any defective media returned to Symantec within the warranty period. Symantec does not
warrant that the Software and Services will meet Your requirements or that operation of the Software and
Services will be uninterrupted or that the Software and Services will be error-free.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE AND COUNTRY TO COUNTRY.
6. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER
ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL
SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INDIRECT, OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING
OUT OF THE USE OR INABILITY TO USE THE SOFTWARE AND SERVICES EVEN IF SYMANTEC
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS LICENSORS’ LIABILITY EXCEED TWENTY-FIVE U.S.
DOLLARS ($25.00) OR THE LOCAL CURRENCY EQUIVELANT. The disclaimers and limitations set
forth above will apply regardless of whether You accept or use the Software and Services.
7. U.S. Government Restricted Rights:
For U.S. Government procurements, the Software is deemed to be commercial computer software as
defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and DFARS 227.7202, “Rights in Commercial Computer
Software or Commercial Computer Software Documentation”, as applicable, and any successor
regulations. Any use, modification, reproduction release, performance, display or disclosure of the
Software by the U.S. Government shall be solely in accordance with the terms of this License Agreement.
8. Export Regulation:
You acknowledge that the Software and Services and related technical data and services (collectively
"Controlled Technology") may be subject to the import and export laws of the United States, specifically
the U.S. Export Administration Regulations (EAR), and the laws of any country where Controlled
Technology is imported or re-exported. You agree to comply with all relevant laws and will not export any
Controlled Technology in contravention to U.S. law nor to any prohibited country, entity, or person for
which an export license or other governmental approval is required. All Symantec product is prohibited
for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country subject to relevant
trade sanctions, including Afghanistan and Iraq. USE OR FACILITATION OF SYMANTEC PRODUCT IN
CONNECTION WITH ANY ACTIVITY INCLUDING, BUT NOT LIMITED TO, THE DESIGN,
DEVELOPMENT, FABRICATION, TRAINING, OR TESTING OF CHEMICAL, BIOLOGICAL, OR
NUCLEAR MATERIALS, OR MISSILES, DRONES, OR SPACE LAUNCH VEHICLES CAPABLE OF
DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH U.S.
If You are a U.S. customer, You and Symantec agree that any dispute, claim or controversy arising out of
or relating in any way to the Software and Services or this License Agreement, shall be determined by
binding arbitration or small claims court, instead of in courts of general jurisdiction. Arbitration is more
informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for
more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award
the same damages and relief that a court can award. You agree that, by agreeing to this License
Agreement, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this arbitration
provision, and that You and Symantec are each waiving the right to a trial by jury or to participate in a
class action. This arbitration provision shall survive termination of this License Agreement and/or the
termination of Your Symantec product license.
If You elect to seek arbitration, You must first send to Symantec, by certified mail, a written Notice of Your
claim ("Notice of Claim"). The Notice of Claim to Symantec should be addressed to: General Counsel,
Symantec, Inc., 350 Ellis Street, Mountain View, CA 94043 and should be prominently captioned
“NOTICE OF CLAIM”. The Notice of Claim should include both the mailing address and email address
You would like Symantec to use to contact You. If Symantec elects to seek arbitration, it will send, by
certified mail, a written Notice of Claim to Your billing address on file. A Notice of Claim, whether sent by
You or by Symantec, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the
specific amount of damages or other relief sought ("Demand").
If You and Symantec do not reach an agreement to resolve the claim within thirty (30) days after the
Notice of Claim is received, You or Symantec may commence an arbitration proceeding or file a claim in
small claims court. You may download or copy a form of notice and a form to initiate arbitration at
www.adr.org. If You are required to pay a filing fee, Symantec will promptly reimburse You for Your
payment of the filing fee after arbitration is commenced. The arbitration will be governed by the
Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes
(collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this License
Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at
www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by the terms of this
License Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and
enforceability of this arbitration provision. Unless Symantec and You agree otherwise, any arbitration
hearings will take place in the county (or parish) of either the mailing address You provided in Your Notice
or, if no address was provided in Your Notice, Your billing address on file. If Your claim is for U.S.
$10,000 or less, Symantec agrees that You may choose whether the arbitration will be conducted solely
on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person
hearing as established by the AAA Rules. If Your claim exceeds U.S. $10,000, the right to a hearing will
be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the
arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and
conclusions on which the award is based. If the arbitrator issues You an award that is greater than the
value of Symantec’s last written settlement offer made before an arbitrator was selected (or if Symantec
did not make a settlement offer before an arbitrator was selected), then Symantec will pay You, in
addition to the award, either U.S. $500 or 10% of the amount awarded, whichever is greater. Except as
expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by
the AAA Rules.
YOU AND SYMANTEC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN
YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both You and Symantec
agree otherwise, the arbitrator may not consolidate more than one person's claims with Your claims, and
may not otherwise preside over any form of a representative or class proceeding. If this specific provision
is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The
arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and
only to the extent necessary to provide relief warranted by that party's individual claim.
This License Agreement will be governed by the laws of the State of California, United States of America.
This License Agreement is the entire agreement between You and Symantec relating to the Software and
Services and: (i) supersedes all prior or contemporaneous oral or written communications, proposals,
and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional
terms of any quote, order, acknowledgment, or similar communications between the parties.
Notwithstanding the foregoing, nothing in this License Agreement will diminish any rights You may have
under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be
waived by contract. Symantec may terminate this License Agreement if You breach any term contained in
this License Agreement (other than a trivial or inconsequential breach) and, if such termination occurs,
You must cease use of and destroy all copies of the Software and Services and Documentation. The
disclaimers of warranties and damages and limitations on liability shall survive and continue to apply after
termination. Should You have any questions concerning this License Agreement, or if You desire to
contact Symantec for any reason, please write to Symantec Customer Service, 555 International Way,
Springfield, OR 97477, U.S.A. or visit the Support page at www.symantec.com.
ADDITIONAL TERMS AND CONDITIONS. Your use of the Software and Services is subject to the terms
and conditions below in addition to those stated above.
11. Privacy; Data Protection:
From time to time, the Software and Services may collect certain information, including personally
identifiable information, from the Device on which it is installed, which may include:
− For mobile products, the Software may access the International Mobile Equipment Identity
(IMEI) in order to generate a hash that ensures anonymity. The hash is used to analyze and
aggregate equipment data for statistical purposes. The IMEI is not collected or stored by
Symantec. The Software also monitors changes in the International Mobile Subscriber
Identity (IMSI), in order to be able to continue provision of the service even when users
change the SIM card. The IMSI is not collected or stored by Symantec. The above
information is used for the purpose of identifying the telecommunications device eligible to
receive Content Updates for the Software. This information will not be correlated with any
other personally identifiable information, such as Your account information. After the service
has terminated the data is retained in statistical form exclusively for internal research.
Symantec may share this data with third party contractors and/or data processors as needed
for the purpose of account management.
− Information on potential security risks as well as URLs and the Internet Protocol (IP)
addresses of websites visited that the Software and Services deems potentially
fraudulent. The URLs could contain personally identifiable information that a potentially
fraudulent website is attempting to obtain without Your permission. This information is
collected by Symantec for the purpose of delivering the functionalities of the Software and
Services, and also for evaluating and improving the ability of Symantec’s products to detect
malicious behavior, potentially fraudulent websites and other Internet security risks.
− URLs and the Internet Protocol (IP) addresses of websites visited as well as search keywords
and search results only if the Norton Safe Web or Norton Safe Search features are enabled.
This information is collected by Symantec for the purpose of providing protection and of
evaluating and advising You regarding potential threats and risks that may be associated with
a particular Web site before You view it.
− Executable files and files that contain executable content that are identified as potential
malware, including information on the actions taken by such files at the time of installation.
These files are submitted to Symantec using the Software and Service’s automatic
submission function. Such automatic submission function may be deactivated after
installation by following the instructions in the Documentation for applicable products. The
collected files could contain personally identifiable information that has been obtained by the
malware without Your permission. Files of this type are being collected by Symantec only for
the purpose of improving the ability of Symantec’s products to detect malicious behavior.
− The name given to the Device during the initial setup of such Device. If collected, the name
will be used by Symantec as an account name for the Device under which You may elect to
receive additional services and/or under which You may use certain features of the Software
and Services. You may change such account name at any time after installation of the
Software and Services and it is recommended that You do so.
− Status information regarding installation and operation of the Software and Services. This
information indicates to Symantec whether installation of the Software and Services was
successfully completed as well as whether the Software and Services has encountered an
error. The status information could contain personally identifiable information only if such
information is included in the name of the file or folder encountered by the Software and
Services at the time of installation or error. The status information is collected by Symantec
for the purpose of evaluating and improving Symantec’s product performance and installation
success rate. Symantec may also use this information to optimize its web-pages.
− Information contained in email messages that You send through the Software and Services to
Symantec to report as spam or as incorrectly identified as spam. These email messages
may contain personally identifiable information and will be sent to Symantec only with Your
permission, and will not be sent automatically. If You send such messages to Symantec,
Symantec will use them only for the purpose of improving the detection ability of Symantec’s
antispam technology. Symantec will not correlate or match up these files with any other
personally identifiable information.
− Information contained in a report that You may choose to send through the Software and
Services to Symantec when the Software and Services encounters a problem. The report
includes information regarding the status of both the Software and Services and Your Device
at the time that the Software and Services encountered the problem. The status information
about Your Device may include the system language, country locale, and the operating
system version for Your Device, as well as the processes running, their status and
performance information, and data from files or folders that were open at the time the
Software and Services encountered the problem. The information could contain personally
identifiable information if such information is included in, or is a part of the name of the files or
folders open at the time the Software and Services encountered the problem. This
information will be sent to Symantec only with Your permission, and will not be sent
automatically. The information is collected by Symantec for the purpose of correcting the
encountered problem and improving Symantec’s product performance. This information will
not be correlated or matched up with any personally identifiable information.
− The Internet Protocol (IP) address and/or Media Access Control (MAC) address and the
Machine ID of the Device on which the Software and Services is installed to enable the
Software and Services to function and for license administration purposes.
− Other general, statistical information used for product analysis, and for improving product
Unless it is expressly defined as optional, the collected information as set out above is necessary for the
purpose of the functionality of Symantec’s products.
Information may be transferred to the Symantec group in the United States or other countries that may
have less protective data protection laws than the region in which You are situated (including the
European Union) and may be accessible by Symantec employees or contractors exclusively to be used in
accordance with the purposes described above. For the same purposes the information may be shared
with partners and vendors that process information on behalf of Symantec. Symantec has taken steps so
that the collected information, if transferred, receives an adequate level of protection.
Subject to applicable laws, Symantec reserves the right to cooperate with any legal process and any law
enforcement or other government inquiry related to Your use of this Software and Services. This means
that Symantec may provide documents and information relevant to a court subpoena or to a law
enforcement or other government investigation. In order to promote awareness, detection and prevention
of Internet security risks, Symantec may share certain information with research organizations and other
security software vendors. Symantec may also use statistics derived from the information to track and
publish reports on security risk trends. By using the Software and Services, You acknowledge and agree
that Symantec may collect, transmit, store, disclose and analyze such information for these purposes.
CPS / OE 22.0 / USE